Terms & Conditions

Visitors using this website do so with the understanding that they have read and accept the following terms and conditions:

PAYMENT
All orders must be paid in full prior to despatch. All orders must be paid for in GBP (Pounds Sterling). Any payments by cheque must be from a bank account located within the United Kingdom.

PRICES
The price of products confirmed at the point of purchase will remain fixed during the transaction. Prices shown in our catalogue and on the website are subject to change without notice.
All prices on our Retail site include VAT.
Trade Customers (once logged-in) will have prices shown excluding VAT.

STOCK
We currently trade across a multitude of online platforms and also offline through our retail shop therefore it is possible that stock values may not always be correct.
If an item is unavailable we will endeavour to contact you to confirm available quantities of items that have been ordered.
For priority orders we reserve the right to complete the order with similar goods at our discretion.

IMPORT LICENCE
Where applicable the buyer will be responsible for obtaining an import licence and for ensuring compliance with all regulations governing the admission of the products into the country of delivery.

DELIVERY
Orders must be placed before 1pm to be available for Next Day Delivery

DELIVERY/ORDER Shortages/Damages
All claims for delivery shortages and damages must be made in writing, to Ed's Party Pieces, within 2 days of delivery.

DELIVERY TIMES
Any specified delivery dates are estimates only and Ed's Party Pieces will not be liable for failure to meet these estimated dates.
Ed's Party Pieces shall not be liable for delay or failure to deliver products promptly.

CANCELLATION/RETURNS
If you receive an incorrect item please contact us by phone/email and we will organise delivery of the correct item.
If you decide that you no longer require item(s) that you have ordered then you may cancel your order at any time up to 14 working days from receipt of goods.
Items must be returned within 28 days of receipt, at the customers expense.
Items must still be sealed in their packaging and unused.
Payment will be refunded for all items returned.

LOSS/DAMAGE IN TRANSIT
Ed's Party Pieces responsibility for loss or damage in transit will be limited to replacing the damaged products or providing a refund, whichever the buyer prefers.

COMPANY DETAILS
Company Name: Ed's Party Pieces Ltd.
Company Number: 5551018
VAT Number: GB 868 0657 84

COMPLAINTS
If you are not completely satisfied with your purchase, for whatever reason, we guarantee to exchange or provide a full refund whatever your preference.
This does not affect your statutory rights as a consumer.

Return goods should be sent to:

Ed's Party Pieces
17 Love Lane ,
Pinner
Middlesex
HA5 3EE
United Kingdom